We recently told the story of the nightmare experienced by Caroline Palmer and Sean Marten when they had their first window installation at their home in Mildmay Road Chelmsford. This was undertaken by a double glazing company who left them with a substandard job by failing to use safety glass and appeared to use nothing but sealing foam to hold them in place.

It was seen by Alan Burgess of Masterframe Windows and Eddy Baker of Bygone Installations (Essex) Ltd who provided and fitted new sash windows for the couple.

A team from BBC Scotland filmed the work for a show called Cowboy Trap. This will be shown on the BBC on Thursday 21st October at 11.00am.

The new replacement sash windows installed at the home of Mr Marten and Miss Palmer are called “The Bygone Collection”. They are manufactured by Masterframe Windows and installed by Bygone Installations (Essex) Ltd.

Masterframe will only provide these windows to a small number of select companies known as their Preferred Installers and states the following:

“Choosing the right installer is as important as selecting the right windows in the first place. Having worked closely with Eddy & Wendy Baker for over ten years, we are pleased to be able to recommend Bygone Installations Essex as Preferred Installers of The Bygone Collection of sash windows.

The Bygone Collection stands for the very best in sash windows.

This commitment to excellence also extends to our network of Bygone Preferred Installers. They’re carefully selected and trained to NVQ standard.

You can be certain that they will carry out a professional installation, they care about your home and how your property will look once the work is complete, and will provide you with the right solution.

As the manufacturer we guarantee that Bygone Collection of sash windows will be installed to your complete satisfaction. This double guarantee is only available via authorised bygone preferred installers, so please do check any company who claims this status on www.bygonecollection.co.uk”

Bygone Installations (Essex) Ltd is a family run double glazing company. Established since 1986 they have extensive experience of all types of properties from listed buildings to modern homes. They are a company that cares about you and your home and takes pride in the quality of work and products which they provide and are Fensa registered and members of The Consumer Protection Association.

Bygone Installations specialize in sliding sash windows but also offer a full range of products including UPVC and aluminium casement windows, French doors, front and back doors, patio doors and bi folding doors. They also offer fascias, soffits and cladding and garage doors.

If you are thinking of refurbishing your home, Bygone Installations (Essex) offer good advice and a friendly service with absolutely no pressure, and if chosen you may rest assured that you will receive only quality products fitted only to the highest standard.